Ethnography in Participatory Design
نویسنده
چکیده
Even the most cursory glance through recent proceedings of the biannual participatory design conference shows that ethnography is becoming an increasingly widespread technique in work-oriented design. This paper (1) explicates the rationale behind participatory design’s ‘turn to ethnography’; (2) identifies central problems with the technique’s employment from participatory design’s point of view; (3) presents methodological solutions developed in the course of designing a prototype supporting the work activities of some 2500 potential end-users distributed in over 250 offices around the world. Emphasis is placed on attention to working language as a reproducible means of getting hands-on work and organisation, particularly in large-scale settings.
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